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Frimley
Green Medical Centre |
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If an old page is still being displayed on your computer screen, then please press F5 to refresh. WEBSITE NEWS UPDATE – 11th FEBRUARY 2010 Please visit our Flu page for up to date information on Seasonal Flu and Swine Flu. EASTER
OPENING TIMES
EXTENDED
OPENING HOURS These additional
appointments are intended for
patients who have difficulty attending the surgery during normal working hours. Please
note : these surgeries are pre-bookable ONLY and the Surgery doors remain locked
for security reasons. Access is via a intercom PATIENT
FORMS These forms MUST be
handed in at Reception and payment is required in advance due to previous
problems encountered with payments. We do require up to 14 days to turn these
around, as the Doctors do have to fit this extra work in around their NHS
commitments. Please do not hand the forms to your Doctor at an appointment as
this not only wastes valuable appointment time but may ultimately delay the
completion of your GP
SURVEY The GP
Patient Survey is part of the Government’s commitment to make the NHS more
responsive to patients’ needs. The survey asks patients about a range of
issues, such as how easy or difficult it is for patients to make an appointment
at their surgery, satisfaction with opening hours, the quality of care received
from their GP and practice nurses, amongst other things. This
survey is an opportunity for patients to have their say about how we as a
practice are doing at providing these services to patients. We hope that
patients selected to take part in the survey will use this MISSED
APPOINTMENTS
We regret we are unable to offer the vaccination to anyone outside of this criteria SEASONAL
FLU & SWINE FLU VACCINATIONS Please visit our Flu
page for up to date information on Seasonal Flu and Swine Flu.
Training
Information
for patients This
practice has been accredited as being suitable for the training of those doctors
intending to become general practitioners. These
are some points for your information: - This
is done by the appointed assessors viewing a video of the registrar’s
consultations. You may be asked for your permission to have your consultation
recorded in this way. If you agree, you will need to give your written
permission and there is a consent form available at the desk, which you will be
offered. If the doctor appears
to be recording your consultation and you have not signed a consent form, then
you should indicate this to him or her immediately. The recording will
be used for educational purposes only. Further information about this process
and the confidentiality of it, can be obtained from the reception staff.
Repeat Prescriptions For those requiring regular medication, our repeat prescriptions system is designed to be convenient and safe. It allows you to obtain treatments for up to one year before needing to be reviewed by the Doctor. The Doctor will give you the repeat prescription form to re-order treatments. We need your request two working days before you plan to collect the prescription. Please note that, for safety reasons, we are unable to accept requests for treatment over the phone. If the required medicine is not on your re-order form, a form to complete is available at the reception desk. Written requests by post, email and fax are also accepted. Our Dispensers, Jill Ward & Linda Hadden, are able to deal with many general medication enquiries.
Test Results Please phone the surgery after 2 pm for test results. When a test is taken, the Doctor or Nurse usually indicates how long it will take for the result to come back. In general terms :
Please note - the results are seen by the Doctor and available to you within 24 hours of receipt by the surgery. These are the times that it takes for the test to be performed and then the result to be sent to the surgery by the hospital.
Medical Certificates You are not required to see the Doctor for a certificate for periods of illness lasting less than seven working days or one week. For periods between four and seven days, the form required is Form SC2 which can be collected from Reception. NHS certificates will not be given out for illness periods under one week. If your employer insists on documentation, there is a standard letter that you can collect from Reception. The Doctor is able to issue a Private Certificate. There is currently a fee of £13.00 for Private Certificates.
Complaints We are all aware that things do sometimes go wrong or that you may be dissatisfied in other ways with your care. If you have comments or questions about any aspect if your care or treatment at FGMC, then we are happy to discuss these with you. In the first instance, we suggest that you contact our Practice Manager Ian Friend, by phone or in writing. We have a written complaints policy and there are copies of this available at the reception desk.
Advice for Young People We are well aware how difficult it can be for younger patients to get discreet, confidential advice, particularly if the problem concerns sex advice or contraception. Respecting your right to confidential help is as important to us as it is to you. Your problems are never discussed with others. People under 16 years will always be given totally confidential advice. Emergency contraception works best if taken within 24 hours of sex. It can be given up to 3 days later and other methods can be used up to several days after sex. Even when we are short of appointments, please make it clear to the receptionist if you need to discuss emergency contraception and we will always see you the same day. Please do not be afraid to ask - if you cannot come to see us, the doctors and nurses can give initial advice over the phone. All young people can also get advice from the local Family Planning Clinics (01483 576208) or the Genito-Urinary Medicine Clinic at Frimley Park Hospital (01276 604604)
Meningitis
Practice Charter Our Commitment To You We aim to provide you with a helpful, efficient and professional service. We will seek to meet your health needs as they arise to the best of our ability. We aim to provide routine access to a GP within 2 working days and work hard to ensure that you have same day access to an appointment if this is appropriate. You can expect to be treated with respect and courtesy. Your rights to confidentiality will be respected at all times. You are entitled to access to your medical records as laid out in the Data Protection Act. You can expect to be offered explanations and information about your health, illnesses and treatments. Your Responsibilities To Us We expect you to treat the Doctor's and Staff with the same respect and courtesy that we show to you. You have a responsibility to attend appointments that you have made or to notify the practice if you are unable to attend. You have a responsibility only to request a home visit from the GP if you are unable to attend the surgery for medical reasons. You have a responsibility to use the service out of hours in case of emergencies only. Misuse of the services we provide will ultimately be to the detriment of all in our community. You should notify us promptly of any changes in your personal details, especially of a change in telephone number. Opening Times Normal practice opening hours with effect from 1st January 2009 are:
Sat / Sun Closed With effect from January 1st 2009, the Doctors will be offering Extended Hours Surgeries on a Monday, Wednesday & Thursday evening from 18.30hrs until 20.00hrs each week, and one Saturday morning per month from 08.30hrs until 10.00hrs. Please note : these surgeries will be pre-bookable ONLY. Any patient who needs to consult with a Doctor after 18.30hrs or at the weekend will still need to access the Out of Hours Service (see below). Out of Hours Service From 18.30 to 08.30 during the week and throughout the weekend, the Doctors provide an emergency service through Frimley Primary Care Service who are based at Frimley Park Hospital. If you do become ill during these times, such that you cannot wait until the surgery re-opens, you can phone the service on 0118 936 5649 or alternatively you can the Medical Centre on 01252 835016 and listen to the message. A call handler will ask you for some brief details about yourself and the nature of your problem. One of the doctors or nurses will then phone you back and discuss your problem. You may be given advice on how to manage your problem or if you need to be seen you may be invited to attend the Primary Care Centre based at Frimley Park Hospital. If there is a medical reason why you cannot attend the centre, you may be visited at home. Please note that all calls are recorded for patient safety. The telephones in the Primary Care Centre are all withheld numbers and if your telephone does not accept such calls, we may have difficulties in contacting you. Please be prepared to offer an alternative number if this is the case. Please be patient, the line may be engaged during busy periods. If you require health information and advice, you cam also phone NHSDirect on 0845 4647 or visit their website www.nhsdirect.nhs.uk You can also ask your local pharmacist for help and advice on common ailments and problems. |